Refund policy
When You Need to Cancel
If you change your mind shortly after placing an order, you can still cancel it as long as the item hasn’t entered the shipping or production stage. In that case, you’ll receive a full refund. Once the package has been handed over to the carrier, cancellation is no longer possible.
If You Received a Damaged or Wrong Item
When an order arrives damaged or you receive something different from what you purchased, we take care of the return shipping. You won’t need to cover any shipping fee in this situation. Just reach out to us at cs@sidebond.com to explain what happened, and we’ll provide the return address and next steps.
Returning an Item You Don't Want
You have 14 days after receiving your product to request a return. The item itself needs to be unused, still in the condition it arrived in, and packed inside its original packaging. Please keep your receipt or proof of purchase handy—we’ll need it to complete the process.
When a return is made for personal reasons rather than an error on our part, you’ll be responsible for the return shipping cost. The exact amount will depend on the carrier you select. No matter the reason for the return, we never add a restocking fee, and you’ll only ever be charged for shipping once at most—even if the return itself involves shipping costs.
Getting Your Money Back
Once your returned package reaches us, we’ll inspect it and send you an email to confirm it arrived. We’ll also let you know whether the refund has been approved. If it’s approved, the money will go back to your original payment method—whether that’s a credit card or another option—within 7 days. Please allow 2–7 days for processing from the time we receive the item.
What If My Refund Is Delayed?
If the refund hasn’t appeared yet, a few extra checks can help track it down:
- Look at your bank account again to see if the transaction has posted.
- Contact your credit card provider—sometimes they take a little while to show the credit.
- Check with your bank, as processing times can vary.
If you’ve gone through all those steps and the money still isn’t there, email us at cs@sidebond.com and we’ll help sort it out.